This afternoon I received a very polite call from Kim Legelis, the vice-president of marketing at Core Security. She and I talked for some time about the problems I spoke about in yesterday’s post, and how changes need to be made to the process they use to invite people to their “cool kids” party at Black Hat. Over the past day I have gotten feedback from readers of this blog and followers on twitter about other cases where Core hasn’t been the friendliest to deal with. I took the conversation as an opportunity to mention those issues, as well, and that Core, as a company with a great product, needs to be a little more careful with how they interact with the community.
I enjoyed speaking with Kim candidly about the alienating (and silly) nature of the phone conversation I had yesterday. She assures me that they’re taking the feedback and using it to improve their processes. If that turns out to be the case, then great! If you, as a reader, have had a bad experience contacting Core Security, either in the past or after this incident, I would encourage you to share it in the comments for this post. I’m sure they’re reading now.
I’m looking forward to dropping by the Core Security booth at Black Hat USA 2009 this year. If you are going too, perhaps we’ll arrange a “Not Cool Enough For Core 2009″ outing at a buffet that night. I’ll even let you put yourself on a “Maybe List” for it, in case you want to stay in the “waiting list” limbo for Core’s . If you are interested, leave a comment or drop me an email if you want to be private and sneaky about it.